Terms of Service

Last updated: 12 September 2026

These terms apply to Fresh Club at fresh.club, including website access, the waiting list, invitations and membership. Fresh Club is currently pre-launch: we are not accepting purchases or paid subscriptions. Joining the waiting list or receiving an invitation creates no obligation to buy.

The purchase, subscription, delivery and returns provisions below apply only when sales become available and you place an order. Before sales open, we will provide updated terms and the required seller contact information. Please read the terms presented at that time and save a copy with your order confirmation.

1. Who we are and how to contact us

Fresh Club is a trading name used by EYEPIC, S.L., a company established in Spain. EYEPIC, S.L. operates the website and will be the seller when sales open.

• Registered address: Calle Isla Madeira 10, Bloque 4, Vivienda 2, 29678 Benahavís, Málaga, Spain
• Tax identification number (NIF): B72831258
• VAT number: ESB72831258
• Enquiries and complaints: contact@eyepic.app
• Privacy requests: privacy@eyepic.app

Please put “Fresh Club” and, where available, your order or subscription reference in your message. We will provide the appropriate return destination for your order; do not assume the registered office is the warehouse.

2. Membership, waiting lists and invitations

You must be at least 18 and legally able to enter into a contract to create an account or order. Give accurate contact and delivery information and keep your login links and codes secure. If acting for a business, you must be authorised to do so.

Access may be limited to invited members. Joining a waiting list, receiving an invitation or submitting preferences does not place an order, reserve stock, guarantee admission or create a paid subscription. Any membership fee must be clearly disclosed and expressly accepted before it is charged.

Use invitations and referrals only for people who reasonably expect to hear from you and whom you are entitled to contact. Do not send unsolicited bulk messages, create false accounts, refer yourself through additional accounts or manipulate referral results. Any reward depends on the conditions displayed with that particular offer; an invitation alone does not promise a reward.

We may restrict access where reasonably necessary to address fraud, security risks or serious misuse. We will explain the reason where lawful and practicable and provide a way to contact us for review. Account restrictions do not remove rights relating to purchases, refunds or personal information.

3. Products and availability

The product page and checkout describe the item, pack quantity, size, colour, material, intended use and available purchase options. Read these details before ordering. Screen colours can vary, but goods must match their description and applicable conformity requirements.

Products described as single-use are intended to be used as directed on their packaging. That description does not exclude your rights if goods are faulty, unsafe or incorrectly described. Follow the supplied care and safety instructions. Unless expressly described otherwise, our products are everyday clothing and are not medical devices or protective equipment.

Availability and delivery destinations are shown when ordering. A feature or future product mentioned elsewhere on the website is available for purchase only when it can be selected and confirmed at checkout.

4. Ordering and payment

You can review and correct your basket, delivery details and selected purchase option before submitting a paid order. The final step identifies the obligation to pay. We will send an electronic confirmation recording your purchase and its applicable details. Keep that confirmation and these terms; contact us if you need help retrieving your order information.

Submitting an order is your offer to buy. We accept it when we send a confirmation expressly accepting the order or dispatch the goods, whichever happens first. A message that only acknowledges receipt is not acceptance. If we cannot accept an order, we will tell you and promptly release or refund any payment collected for it.

The checkout identifies the currency, product price, applicable taxes, delivery charges, discounts and total before you pay. Consumer prices include VAT where applicable. Any known additional import charges or the possibility of charges that cannot reasonably be calculated in advance must be disclosed before you order. We do not add optional paid extras without your agreement.

Payment methods depend on the options actually available at checkout. You authorise payment for the order you submit. A one-time purchase does not authorise recurring charges. If a price or product detail contains an error, we will contact you to agree a correction or cancel and refund the affected purchase; we will not charge a higher amount without your agreement.

5. Subscriptions

This section applies only if you expressly select a recurring subscription. Before you confirm it, the offer must identify the products and quantity, amount payable per billing period, billing and shipment frequency, shipping and taxes, any introductory offer, and any minimum commitment. If no minimum commitment is expressly agreed, none applies.

Renewals. A subscription continues at the agreed interval until cancelled. You authorise the payment provider to charge the selected payment method for each agreed renewal. Billing and dispatch dates may differ; your plan and order information identify the relevant schedule. Keep your payment and delivery details current.

Changes and skips. Where offered, you can request a different eligible product, plan or delivery option, or skip the next shipment, through your account. Requests to change or skip the next renewal must be made more than 24 hours before its scheduled time. Review any updated price before confirming. A skip affects the specified cycle and does not end the subscription. Contact us if an account control is unavailable.

Cancellation. You can cancel through your account or by contacting us. Cancellation takes effect at the end of the current billing period and stops subsequent renewals. Submit it before the next renewal is charged. The 24-hour cutoff for skips and changes does not impose an additional cancellation deadline. Cancellation alone does not reverse a renewal already charged or an order already being fulfilled; statutory withdrawal and faulty-goods rights remain available. We will confirm your cancellation and effective date.

Failed payments or unavailable stock. We may ask you to update your payment method and may suspend an affected shipment while payment is unresolved. A payment provider may retry the amount due under the payment authorisation. If we cannot supply an item, we will tell you and arrange an appropriate skip, agreed alternative or refund. We will not substitute a materially different product without agreement.

Future changes. We will notify you on a durable medium, such as email, before changing a recurring price or a material subscription condition. The notice will explain the reason, new terms and effective date and allow a reasonable opportunity to cancel before they apply. Changes do not retrospectively alter paid orders. Where fresh agreement is legally required, we will obtain it.

6. Delivery

We deliver to the destinations available at checkout. The selected delivery service, charge and estimated or agreed timeframe are shown before you order. We will tell you about material delays. If no different delivery period is agreed, consumer orders will be delivered without undue delay and within 30 days after the contract is made.

If we miss the agreed delivery deadline, you may ask us to deliver within an appropriate additional period and terminate for a refund if we still fail. An additional period is unnecessary where the law permits immediate termination, including where an essential agreed delivery deadline is missed or we refuse delivery.

For consumer orders, risk of loss normally passes when you or a person you nominate takes physical possession. Different rules may apply if you independently appoint a carrier we did not offer. Contact us about missing or damaged deliveries so we can investigate; a carrier’s internal claim deadline does not remove your statutory rights.

7. Your right to withdraw from an online purchase

If you are a consumer, you may normally withdraw without giving a reason within 14 calendar days after you or your nominated recipient receives the goods. For one order delivered in separate parts, the period normally runs from the last item or part. For a contract providing regular deliveries over a defined period, it normally runs from the first delivery. More protective mandatory rules still apply.

To exercise this right, send us a clear statement before the deadline at contact@eyepic.app or our registered address. You may use the model notice below, but it is optional. Asking for return instructions does not require our approval of your withdrawal and does not extend or reduce the statutory deadlines.

Send goods back without undue delay and within 14 days after notifying us. You bear the direct return postage cost for a change-of-mind return if we told you this before purchase; otherwise we bear it. We bear the necessary costs of resolving faulty or incorrectly supplied goods. Please package returns securely and retain proof of sending.

We refund the amount due, including the cost of our least expensive standard outbound delivery where applicable, within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence you sent them, whichever is earlier, unless we offered to collect them. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Any extra cost of a premium delivery choice is not reimbursed under the statutory withdrawal right.

You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of goods, where the law allows that deduction.

8. Hygiene seals and returns

Some goods may qualify for the legal exception for sealed goods that are unsuitable for return for health-protection or hygiene reasons and have been unsealed after delivery. We rely on this exception only where the particular product and seal meet the legal requirements and the restriction was disclosed before purchase.

There is no blanket exclusion for all socks or underwear. Opening an outer shipping box does not itself remove your withdrawal right. If you are considering a change-of-mind return, keep any individual hygiene seals intact. Contact us if you are unsure whether a particular item qualifies.

The hygiene exception never removes remedies for goods that are defective, damaged, unsafe, misdescribed or incorrectly supplied. Any separately advertised return benefit applies in addition to your legal rights.

9. Faulty goods and legal guarantees

Goods must meet the contract and applicable legal conformity requirements. If something is wrong, contact us with the order reference and a description of the problem; photographs can help but are not a condition that overrides your rights.

You are entitled to the remedies provided by applicable law, including repair or replacement without charge and, where the statutory conditions are met, a price reduction or termination and refund. Where Spanish consumer law applies, the seller is responsible for qualifying lack of conformity that becomes apparent within three years after delivery of new goods. Mandatory protection in your country may also apply.

These rights concern conformity of the goods; they do not promise that a single-use product will last three years or cover ordinary consumption or misuse. Product descriptions and intended use do not excuse defects present at delivery.

10. Website use, privacy and responsibility

Do not use the website unlawfully, attempt unauthorised access, interfere with its operation or misuse another person’s information. Fresh Club’s branding, photographs, text and other materials are protected by applicable intellectual-property rights. You may use them as needed to browse, shop and retain your purchase records; other uses require permission or an applicable legal exception.

Our Privacy Policy explains how we process personal information. Reading or accepting these terms does not give blanket permission for marketing or optional cookies.

We are responsible for our obligations under the contract and applicable law. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, personal injury where applicable, defective products or mandatory consumer rights. Events beyond our reasonable control may affect performance, but do not remove your legal rights to terminate or receive a refund where those rights arise.

11. Complaints, applicable law and changes

Please send complaints to contact@eyepic.app with your order details and the outcome you seek. We will acknowledge the complaint and respond as soon as possible, within applicable legal deadlines. Where a complaint remains unresolved, we will provide information about an appropriate alternative dispute-resolution body and whether we are obliged or willing to participate.

Spanish law governs these terms. If you are a consumer habitually resident elsewhere, this choice does not deprive you of mandatory protection that applies in your country. You retain the right to bring proceedings in the courts available to you under applicable consumer jurisdiction rules. We do not require consumers to bring every claim exclusively in Spain.

Business and wholesale purchases do not attract rights that apply only to consumers. Any separately agreed written business terms govern to the extent applicable, without affecting mandatory law or the individual privacy rights of business contacts.

The version accepted for an order governs that order. We may update these terms for future purchases; existing subscriptions are subject to the notice and agreement rules in section 5. If a provision is unenforceable, the remaining terms continue so far as legally possible. No change transfers your contract to a different seller in a way that reduces your rights.

12. Optional model withdrawal notice

To: EYEPIC, S.L., contact@eyepic.app, Calle Isla Madeira 10, Bloque 4, Vivienda 2, 29678 Benahavís, Málaga, Spain

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

• Goods and order number:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Date:
• Signature of consumer(s), only if submitted on paper:

Delete whichever does not apply. You may send any other unequivocal statement instead of this form.